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Continuous Process Improvement

CPI means making things better. It is NOT fighting fires. Its goal is NOT to blame people for problems or failures...it is simply a way of looking at how we can do our work better.

Overview

Continuous Process Improvement (CPI) is a systematic approach for improving performance and customer satisfaction through the enhancement of an organization's core processes.It is specifically designed to help process owners and key employees document processes, assess their current status and functioning, and utilize a variety of tools to increase process efficiency and effectiveness.  Process efficiency refers to how well a particular process performs. 

It includes cycle time (length of the process), cost and variation (errors).  Process effectiveness refers to the quality of the output (products/services) produced by the process.  It includes timeliness, cost and quality (accuracy, completeness and usefulness.

 

What we do

UGS consultant’s meets with agency leaders to conduct a “waste walk” by conducting interviews and a variety on-site surveys designed first to asses there organizational needs. Waste is any activity that adds costs and not value to the products or services that an agency provides to the American people and the War Fighter.  

A Waste Walk is a proactive activity by an organization that seeks to identify every areas of inefficiency within their organization that is hindering productivity and effectiveness. Once the waste walk is ended  UGS utilizes a combinations of  workshops, training, and project work to help our customers eliminate those areas of inefficiency in order to improve on organizational productivity and effectiveness.

Our CPI Solutions include:

  • Lean Six Sigma Training, Implementations
  • Business Process Reengineering
  • Business Process Modeling
  • Benchmarking

Benefits to our customers

CPI provides a number of significant benefits, which include the following:

  • Elimination of wasted activities, resources
  • Increase employee engagement
  • Improvement in the efficiency and effectiveness of various organizational processes
  • Reduction in process cost, errors and cycle time.

Please contact UGS for more Information about our CPI Solutions.